In total, there are 3 ways to get in touch with them. Find contact details for GPs, hospitals and other services . This has now been replaced for all patients by a new NHS Number made up entirely of numbers. NHS 111 is intended to work in an integrated way with local GPs, out-of-hours services, ambulance services and hospitals, for the benefit of patients and to help the NHS become more efficient. 24 hours a day, 7 days a week. The NHS 111 online coronavirus service directs users to NHS.UK for more detailed information and advice. Our advice for clinicians on the coronavirus is here. You can find more information on the NGTS website. How could this website work better for you? This intention was set out in the white paper, but was portrayed in the media as a 'leak' by the Conservative Health Secretary Andrew Lansley. [9], NHS Direct added a website to its services at the end of 1999, allowing users to find clinically accurate health advice and information anonymously. First: BP GOALS. The Customer Contact Centre is committed to making our service accessible. The NHS Direct website had a variety of symptom checkers, based on the same system used on the telephone service and could either give self care advice or direct a user to another NHS service. [16], The Department of Health confirmed that NHS Direct's telephone number was to be phased out in favour of the new non-emergency NHS 111 number, following three pilots in the North East, East Midlands and East of England. Tell us whether you accept cookies. You can search and apply for roles in the NHS, including posts relating to COVID-19, on NHS Jobs. Answers from doctors on nhs direct uk number. We are closed on bank holidays. If you are a member of the public looking for health advice, go to the NHS website. On NHS.UK: Advice about coronavirus (COVID-19) NHS.UK has the latest advice and general information about coronavirus. Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. There is more information about getting medical help on the NHS website. NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. [12], In April 2007, NHS Direct became an NHS Trust, giving it the opportunity to apply for foundation trust status. NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. To get help from NHS 111, you can: go to 111.nhs.uk (for people aged 5 and over only) call 111; NHS 111 is available 24 hours a day, 7 days a week. She said it was “business as usual”. The service was equipped to deal with a huge range of health enquiries, from symptomatic queries that require assessment and treatment, to requests for local healthcare services and healthy living advice. In England and Wales, the NHS Direct telephone service was available on 0845 46 47 and was run by a specially trained team of information handlers and healthcare professionals, including nurses and dental nurses. See our COVID-19 vaccination programme page for the most up-to-date information. Abolition of NHS Direct helpline (England), "Evaluation of NHS Direct first wave sites first interim report to the Department of Health", "Developing NHS Direct: Strategy Document for the next three years" (Foreword)", "Government confirms plan to scrap NHS Direct helpline", "Medical Helpline NHS Direct is to be axed", "World leading healthcare: a patient-centred NHS", https://en.wikipedia.org/w/index.php?title=NHS_Direct&oldid=954993709, Defunct National Health Service organisations, Articles with dead external links from September 2016, Creative Commons Attribution-ShareAlike License, This page was last edited on 5 May 2020, at 11:11. How do I feedback or make a complaint about an NHS service? Healthcare Organisations. Give feedback or make a complaint. internal Get an isolation note service. And if you are looking for the latest travel information, and advice about the government response to the outbreak, go to the GOV.UK website. The service can also help if: you are in mental distress; you think you need A&E but it’s not life threatening; You should only phone 999 or go to A&E for emergencies. Local Services Search . NHS Direct was launched in 1998 after the government identified a need for a telephone health advice line staffed by nurses as part of its plans to modernise the NHS. NHS Direct ‘users’ identified that awareness, ease of use and convenience were facilitators which influenced their decision to use the service. It had been said that this has made the organisation "the largest and most successful healthcare provider of its kind, anywhere in the world". Members of the public, patients, and their representatives should contact our Customer Contact Centre. [1], In August 2010, the BBC reported that David Cameron's coalition government was planning to scrap the NHS Direct 0845 46 47 helpline telephone service in favour of the cheaper NHS 111 number. In 2008, NHS Direct set up a free 0345 number run by BT which was initially planned to replace the 0845 helpline. To call us using the Next Generation Text service,  dial 18001 followed by 0300 311 22 33. [8], The aim of NHS Direct, as stated by the government in the NHS White Paper, The New NHS, was "to provide people at home with easier and faster advice and information about health, illness, and the NHS, so that they are better able to care for themselves and their families". For information about and testing and tracing for coronavirus (COVID-19) visit the NHS website. Find out how to make a freedom of information request. Where can I find information about making a complaint in easy read. We can advise you how to access, give feedback or make a complaint about the services we commission. This information can be found here. The digital television service contained condensed versions of many of the most common and popular health encyclopedia topics and common health questions. An NHS boss has warned the number of hospital admissions has skyrocketed in barely over a week. General Post (including complaints, but not legal proceedings): NHS England, PO Box 16738, Redditch, B97 9PT. NHS Direct's core service was the provision of health advice to the public through the national telephone service or through digital channels including the website. Please visit the NHS Improvement website for details of how to get in touch. The NHS 24 111 service provides urgent care advice day or night and health and dental support when your GP practice or dentist is closed. We welcome your questions and comments about the NHS and its services, including this website. Programmes including the web-based advice service are continuing as normal, alongside NHS Direct’s innovation projects, which include the NHS Wellness health coaching programme. For example GPs, dentists, opticians, and pharmacy services. Last updated 8 July 2020. For patients' safety, all calls are recorded. NHS 111 Wales is available 24 hours a day, every day. If you are thinking of making a complaint, please read the following important information before you contact us: NHS England does not commission secondary care (with the exception of Specialised Services). Calls to 0845 46 47 cost 2p per … … Let us know if this is OK. We’ll use a cookie to save your choice. If you have an old medical card, it will have an old style NHS number made up of both letters and numbers. The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. We are creating a number of new services available through NHS 111 online, to support the response to coronavirus (COVID-19). [1] The programme also provided a web based symptom checkers on the NHS Direct website and via mobile, both as apps for iPhone and Android smart phones and a mobile website. Wakefield, WF3 1WE, For all payment/invoice related enquiries please contact NHS Shared Business Services, Our advice for clinicians on the coronavirus is here. Each NHS Number is made up of 10 digits, shown like this: 123 456 7890 (this is an example number). 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